Birdbuddy Inc.
Slovenia & US
Product Engineer
Now- Building performant, accessible interfaces with React, Next.js, and GraphQL for a growing user base
- Shipping features end-to-end — from design collaboration through implementation to production monitoring
- Championing frontend best practices including component architecture, testing, and performance optimization
Head of Customer Engagement
- Led customer experience strategy, building a community of engaged users and brand champions
- Established quality assurance processes that reduced support volume and strengthened brand reputation
- Drove proactive customer interactions that improved NPS and public perception across channels
3rd Level / Tech Support
- Served as the final escalation point for complex hardware and software issues across Birdbuddy products
- Partnered with designers, PMs, and engineers to diagnose root causes and improve product reliability
- Synthesized recurring customer feedback into actionable reports that drove product improvements
